Documentation
User Manual
Complete guide to using SilverGuard AI Platform
This comprehensive user manual covers everything you need to know to successfully deploy and manage SilverGuard AI at your facility. From initial setup to advanced features, this guide provides step-by-step instructions for all user roles and system capabilities.
Main Sections
System requirements and initial setup
- Browser Requirements: Chrome 100+, Firefox 100+, Safari 16+
- Network: 25 Mbps minimum, 100 Mbps recommended
- First time login and password setup
- Two-factor authentication configuration
- Navigation basics and interface overview
Main dashboard features and customization
- Real-time KPIs: Active incidents, response time, device status
- Live incident feed and facility map
- Quick actions: Create incident, emergency alert
- Widget configuration and alert preferences
- Customizing dashboard layout
Understanding and managing incidents
- Incident types: Fall detection, wandering, medication alerts
- Severity levels: Critical, High, Medium, Low
- Incident workflow: Active → Investigating → Resolved
- Creating manual incidents and adding evidence
- Response time tracking and performance metrics
Managing resident profiles and care data
- Resident profiles with medical information
- Care plan details and monitoring settings
- Privacy settings and data protection
- Adding new residents and updating information
- Risk assessment scores and alert thresholds
User Roles & Permissions
Data Protection Features
- • All resident data is encrypted at rest and in transit
- • Role-based access control with audit logging
- • Automatic data anonymization in reports
- • Configurable data retention policies
- • HIPAA, GDPR, and PDPO compliance
Resident Rights
- • Right to access personal data
- • Right to data rectification and erasure
- • Right to restrict processing
- • Right to data portability
- • Opt-out capabilities for certain monitoring
Common Issues & Solutions
- Verify username/email and password
- Check caps lock and keyboard language
- Clear browser cache and cookies
- Try incognito/private browsing mode
- Contact administrator for password reset
- Refresh the page (F5 or Ctrl+R)
- Check internet connection
- Try a different browser
- Disable browser extensions temporarily
- Clear browser cache
- Check device power and battery
- Verify network connectivity
- Restart the device
- Check for physical obstructions
- Contact device manufacturer support
How often is data backed up?
Data is continuously backed up with point-in-time recovery available. Full backups occur daily, with incremental backups every 15 minutes.
Can I access SilverGuard from my mobile device?
Yes, SilverGuard is fully responsive and works on smartphones and tablets. We also offer native mobile apps for iOS and Android.
How long is data retained?
Data retention periods are configurable and typically follow healthcare regulations (7-10 years for medical data, shorter for operational data).
Can residents opt out of monitoring?
Residents can adjust privacy settings and opt out of certain types of monitoring while maintaining safety-critical alerts.
Phone Support
24/7 technical support
1-800-SILVER-1
Email Support
General inquiries
support@silverguard.ai
Live Chat
Business hours
Available in-app