Your Privacy is Our Priority
How SilverGuard AI protects resident privacy while delivering world-class aged care technology.
Our Privacy Principles
SilverGuard AI is built on privacy-first principles, ensuring resident dignity and data protection at every step.
Privacy by Design
All AI processing happens locally on-site with no video data transmitted to external servers
Transparent Data Use
Clear documentation of what data we collect, how it's used, and who has access
Secure Processing
End-to-end encryption and blockchain-secured audit trails for all sensitive data
Resident Rights
Comprehensive controls for residents and families regarding their personal data
Data Collection & Usage
Transparent information about what data we collect, how we use it, and how long we keep it.
Description
Processed locally with edge-first AI for incident detection and prevention. No video data transmitted to external servers.
Retention Period
30 days on-device, anonymized insights retained for 7 years (healthcare regulation compliance)
Purpose
Safety monitoring, fall prevention, emergency response, predictive analytics
Description
Aggregated facility performance, compliance data, and blockchain-secured audit trails
Retention Period
7-10 years for healthcare regulations, configurable by data type
Purpose
Quality improvement, regulatory compliance, audit trails, predictive maintenance
Description
Staff and administrator credentials, multi-factor authentication data, and access preferences
Retention Period
Duration of employment + 1 year, with secure deletion verification
Purpose
System access, personalization, audit logging, security compliance
Description
Resident care information, medical conditions, medications, and care plan details (where applicable)
Retention Period
7-10 years following healthcare regulations, with resident consent management
Purpose
Care coordination, safety monitoring, compliance reporting, family communication
Description
Support tickets, training records, system notifications, and automated family updates
Retention Period
3 years for service improvement, longer for compliance-related communications
Purpose
Customer support, service optimization, compliance, incident response
Your Rights & Controls
Right to Access
Request a copy of all personal data we hold about you or your residents.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of personal data when no longer necessary for our services.
Right to Restrict Processing
Request limitation of how we process personal data in certain circumstances.
Right to Data Portability
Request transfer of your data to another service provider in a structured format.
Right to Object
Object to processing of personal data for direct marketing or legitimate interests.
Exercise Your Rights
To exercise any of these rights, contact our Data Protection Officer at:
privacy@silverguard.ai
Response time: Within 30 days (GDPR compliance)
Emergency privacy concerns: support@silverguard.ai
Cookies & Tracking
Required for basic website functionality, user authentication, and security.
Always ActiveHelp us understand how visitors interact with our website to improve user experience.
OptionalYou can manage your cookie preferences at any time through your browser settings or by contacting us directly.
Questions About Privacy?
Our Data Protection Officer is here to help
privacy@silverguard.ai
SilverGuard Technologies Limited